HYPR Warranty and Repair

HYPR Limited Warranty Policy

1. Introduction

This Limited Warranty (“Warranty”) is provided by HYPR Controllers (“HYPR,” “we,” “us,” or “our”) and applies to HYPR gaming controllers and accessories (“Products”) purchased directly from HYPR or through an authorized HYPR reseller.

This Warranty is valid only for the original purchaser and is non-transferable unless required by law. Proof of purchase is required to obtain warranty service.

During the Warranty Period, HYPR will, at its discretion, repair, replace, or refund your Product (excluding shipping costs) if it is found to be defective or malfunctioning due to a manufacturer error. Replacement Products may be new or refurbished to like-new condition.

2. Definitions

For the purposes of this Warranty, the following definitions apply:

  • “Product” refers to any HYPR gaming controller or accessory covered by this Warranty.

  • “New Product” means a Product purchased new from HYPR or an authorized HYPR reseller.

  • “Refurbished Product” means a Product restored to like-new condition by HYPR.

  • “You” or “Your” refers to the original purchaser of the Product.

  • “Warranty Period” means the time frame during which HYPR will provide warranty service, as defined below.

3. What the Warranty Covers

3.1 Standard Warranty Coverage

All HYPR Controllers come with a 1-year limited warranty from the date of shipment. During this period, HYPR will repair, replace, or refund the purchase price (excluding shipping fees) if your controller is found to be defective or malfunctioning due to a manufacturer error.

Note: HYPR covers all repair and replacement costs under warranty, but shipping fees are the responsibility of the customer.

3.2 7-Day Replacement Warranty

If your controller arrives with incorrect specifications or any issues within 7 days of delivery, HYPR will replace it with a brand-new unit at no cost.
HYPR will also cover the return shipping fees for valid replacement claims reported within the 7-day window.

3.3 Part-Specific Warranty

The following parts are covered under the 1-year warranty:

  • Quick Bumpers

  • Quick Triggers

  • Mechanical Rear Buttons

  • Analog Thumbsticks (including Hall Effect)

Stick Drift / Analog Deviation:
HYPR covers analog drift issues for both Hall Effect and regular thumbsticks. Drift is defined as a bias of more than 5% in any direction while the stick is at rest.

Note: All analog sticks, including Hall Effect, use physical centering springs that may not return perfectly to zero. A small amount of deviation is normal and not considered a defect.

3.4 Repairs vs. Replacement

Warranty claims may result in either a repair or replacement.
HYPR will determine the appropriate resolution based on the nature of the issue. Replacement units may be new or refurbished and will meet or exceed the performance of the original product.

4. What the Warranty Does Not Cover

4.1 Voided Warranty

Your Warranty is void if:

  • The controller seal has been removed, damaged, or tampered with.

  • The controller has been opened or modified by a non-HYPR technician.

4.2 Exclusions

This Warranty does not cover:

  • Normal wear and tear

  • Damage from blunt force, drops, or falls

  • Liquid, moisture, or fire damage

  • Shell cracks, dents, or other external cosmetic damage

  • Battery or charging issues

  • Damage caused by third-party power adapters or charging bricks

  • Connectivity issues resulting from user configuration or external interference

5. Warranty Period

  • The Warranty Period for all new HYPR Controllers is one (1) year from the date of shipment.

  • For repaired or replacement units, the Warranty Period is either:

    • The remainder of the original Warranty Period, or

    • Thirty (30) days from the date the repaired/replacement Product ships,
      whichever is longer.

6. Warranty Claim Process

To initiate a warranty claim, please email support@hyprcontrollers.com with the following details:

  1. Your order number or proof of purchase

  2. A description of the issue

  3. Clear photo or video evidence of the problem

HYPR Support will respond within 24–48 hours to assist you. If your claim is approved, you will receive return instructions and next steps.

7. Shipping Instructions

7.1 Domestic Claims

Repairs and replacements are provided free of charge during the Warranty Period.
Customers are responsible for all shipping costs to and from HYPR’s facility, unless otherwise specified under the 7-Day Replacement Warranty.

7.2 International Claims

International customers may file warranty claims but are responsible for all international shipping costs, customs duties, and taxes associated with sending and receiving the Product.

8. Out-of-Warranty Repairs

If your controller is no longer covered by warranty, HYPR may still be able to repair it for a service fee. Please contact us at support@hyprcontrollers.com to request a repair quote.

9. Limitation of Liability

HYPR Controllers is not liable for any indirect, incidental, or consequential damages arising from the use of our Products.

This Warranty is limited to repair, replacement, or refund of the original purchase price of the Product.
This Warranty gives you specific legal rights, and you may also have other rights depending on your jurisdiction.

10. General Terms

  • This Warranty is the full and exclusive agreement between you and HYPR Controllers regarding warranty coverage.

  • No other verbal or written statements from HYPR or its representatives shall modify this Warranty unless required by law.

  • Replacement units provided under warranty may be new or refurbished and will meet or exceed the specifications of the original unit.